- Lab Companion (hereinafter, referred to as “Lab Companion”, general term used to refer to the website and application service the company is providing), a brand name owned by Jeio Tech Co., Ltd. (hereinafter, referred to as “Company”), considers the personal information of users very importantly and paying particular precautions in processing them. Following guidelines for processing of personal information has been established and publicly announced to protect the personal information of the users in accordance with the relevant laws and to promptly and harmoniously process any and all relevant difficulties incurred.
- This policy on processing personal information explains how the company is processing and protecting the personal information of users and the rights and options of the users regarding personal information. These are applied to the integrated members and online mall members of Lab Companion
- "Lab Companion" is collecting the minimum range of personal information necessary for provision of the following services through website or individual application, etc. at the time of joining membership or in the process of using the service. Personal information being processed are not used for purposes other than the following and necessary measures such as acquiring separate consent, etc. are taken in the event of changes in the purpose of use.
- The latest version of this policy on processing personal information can be check in the website of our company.
- ·In the event of entering into and executing contract with users
- ·For compliance with obligations under relevant laws
- ·In the event of needing processing for material benefits of the users
- ·In the event of pursuing legal benefits of "Lab Companion" (excludes situations in which the benefits, rights or freedom of the users are more important than those of “Lab Companion”)
- ①
"Lab Companion" processes and holds personal information for the period for keeping and using personal information in accordance with the relevant laws or for the period necessary to fulfill one of the purposes stipulated under this policy on processing personal information that can be used.
- ②
The company has cases of keeping the personal information of users when such maintenance is rationally necessary even if the users withdraws their membership for the services
- ·In order to comply with the applicable law, regulations or obligations under the law
- ·To complete the customer support services being provided
- ·To arbitrate the disputes between users or other disputes
- ·To prevent use or abuse of illegal services that have not be authorized
- "Lab Companion" shall not provide the personal information of the user to 3rd party without the consent of the user with the exclusion of situations stipulated under this policy on processing personal information and annexed provision, and required (or acknowledge) on the basis of the laws applicable to the company
- "Lab Companion" is consigning the processing of the personal information to external service provider in order for such external company to execute some of the essential tasks in the process of providing services to the users. Moreover, "Lab Companion" is exercising particular precautions not to violate relevant laws including restricting the external service provider to access the personal information of the users within the minimum range necessary in execution of the contract with "Lab Companion" and requiring such provider not to access the information for any other purposes.
- ①
"Lab Companion," in order to provide advertisement beneficial to the users by using the history of visit to website, activity log, and history of purchase and search by users for the services provided (hereinafter, referred to as “behavioral information”), provides behavioral information to 3rd party as follows in order to provide advertisements that are beneficial to the users.
- 1.Purpose of the use of behavioral information by the 3rd party: Provision of customized advertisement and optimized convenient services for the users
- 2.Items of behavioral information provided: Information on the online activities of users that could enable assessment and analysis of the interests, preferences, and tendencies of users including history of visit to website, use of app, and purchasing and searching by the users
- 3.Parties provided with behavioral information
- 1) NHN ACE log analysis service
- 2) Naver Analytics
- 3) Google Analytics
- ②
If the user objects to the provision of behavioral information for customized advertisement services, user can exercise the right to object to the processing of personal information for marketing purposes.
- ①
Users can exercise the following rights related to the protection of their personal information towards "Lab Companion" at any time.
- ·Right to access the personal information of users
- ·Right to demand correction of wrong personal information including errors
- ·Right to demand deletion of personal information of the user him/herself
- ·Right to object to processing of personal information of user on the grounds of justifiable reasons
- ·Right to demand transfer of personal information
- ·Right to object the processing of personal information of user for marketing purposes
- ②
Rights related to the protection of personal information can be exercised by means of written requested forwarded through e-mail and fax through the customer center of "Lab Companion." "Lab Companion" shall take necessary measures for the request without delay. However, user registered as a member can view and correct his/her personal information or withdraw membership personally through the services for modification of member information and membership withdrawal in ‘My Page’ after having logged in "Lab Companion."
- ③
If the user requested correction of the error or deletion of personal information, etc., "Lab Companion" shall not use or provide the corresponding personal information until correction or deletion is completed.
- ④
If the user requests transfer of personal information, “Lab Companion,” if technically feasible, shall transmit the corresponding personal information to other personal information processor directly. “Lab Companion” shall provide the corresponding personal information in structuralized format that can be read by machine, which is used generally, and ensure that appropriate security is applied to such personal information.
- ①
"Lab Companion" shall collect personal information through the following methods. However, sensitive personal information with the concerns for the infringement of basic human rights of the user (race and nationality, ideology and creed, place of birth and legal domicile, political propensity and criminal records, state of health and sexual life, etc.) will not be collected.
- ·In the event of consenting to the collection of personal information and personally inputting information by the user in the process of joining membership and using the services
- ·In the event of having been provided with personal information by alliance service or groups
- ·Website, mail, fax and phone calls in the process of consultation through customer center
- ·Right to object to processing of personal information of user on the grounds of justifiable reasons
- ·Participation of events carried out on and offline
- ②
"Lab Companion" does not intentionally collect individual identification information for children under the age of 13 years and our service does not process personal information of children for any purposes whatsoever.
- ③
"Lab Companion" processes the following items of personal information:
Types Categories Items collected Purpose of use Requisite Common for all members Name, phone number, mobile phone number, e-mail address, address Confirmation of the identity in accordance with the provision and use of service, identification for prevention of overlapped subscription of membership, delivery of products and gifts, provision of member service and processing of complains ID and password Member certification for the use of services Purchase record, and records of invoice for and settlement of payment Store records of e-financial trading Type of browser and OS of the user, search words, records of using service and stoppage of use, records of cancellation of use, IP Address, access log and cookie Prevention of illegal / corrupted use Dealer member (business operator) Name of representative director and contact number for the business operator Provide business operator service, etc. Members using LC Connected service ID, purchase record, pages visited, information inputted by customer regarding equipment setting (parameter setting, input order, temperature setting and timer, etc.), mobile terminal unit information (unique ID, model name, MAC Address, etc.), unique terminal unit number for equipment, communication records, equipment status, etc. Provision of LC Connected services for mobile monitoring and controlling of equipment Optional Common for members Name of department (academic department), position Provision of member service, etc.
- The following personal information items can be automatically generated and collected in the process of using “Lab Companion" services
- Browser types and OS, search words, record of using services, record of cessation of use, record of cancellation of use, IP Address, access log and cookies of users
- 1. What is cookie?
Cookie is a very small text file that server sends to the browser of the user used in operation of the website and is stored in the user’s computer
- 2. Purpose of using cookie
Cookie that stores and downloads information of user whenever needed is used to provide individualized and customized services to the users. When users visit websites, the website server reads the cookie stored in the users’ device to maintain the environmental settings of and provides customized services to the users. It is utilized to provide target marketing and customized services for individuals through analysis of the frequency of access or time of visit, assess the preferences and areas of interest as well as tracking of the traces of the users, and extent of participation and number of visits to various events, etc. of the members and non-members.
- 3. Refusal for cookie collection
Users have the right to select between allowing all cookies, undergoing confirmation whenever cookies are saved, or refuse saving of all cookies by setting such options in the web browser. However, if the user refused generation of cookies, there may be difficulties in the provision of services.
- * Example of setting method
- 1) In the case of internet Explorer Tool at the top of the web browser > Internet option > Personal information > Set
- 2) In the case of Chrome Setting menu on the right in web browser > Indicate advanced setting at the bottom of the screen > Button for setting contents of personal information > Cookie
- ①
"Lab Companion" shall destroy the corresponding personal information without delay if the personal information is no longer necessary for reasons including lapsing of the period of holding personal information and accomplishment of the purposes of processing.
- ②
In the event of having to continuously preserve the personal information in accordance with other laws in spite of the fact that the period for holding personal information consented by the user has lapsed or the purposes of processing have been accomplished, the corresponding personal information will be transferred to separate database (DB) or preserved by differing the storage place.
- ③
Procedure and method of destruction of personal information are as follows.
- 1. Procedure for destruction
"Lab Companion" selects the personal information for which reasons for destruction occurred and destroys personal information by acquiring the approval of the personnel responsible for the protection of personal information of "Lab Companion."
- 2. Method of destruction
"Lab Companion" shall destroy the personal information recorded and stored in electronic file format by using technical method that prevents restoration and reproduction thereof. Personal information recorded or stored in paper document will be pulverized by using shredder or destroyed by incineration.
- Database of “Lab Companion” is located in the Republic of Korea and your personal information can be transferred outside of EU region. Although the Republic of Korea has not received approval for appropriateness decision and appropriate protective measure from the regulation authority of EU, “Lab Companion” will guarantee that data will be protected at the level equivalent to those of EU.
Corporation transferred Jeio Tech Co., Ltd. Items of personal information to be transferred Same as the items to be collected in the Article 7 Purpose of transfer Same as the items to be collected in the Article 7 Country to be transferred to Republic of Korea
"Lab Companion" is taking the following measures to secure the safety of personal information:
1. Administrative measures
- 1)
Authority to access personal information is limited to the minimum number of people. Those who correspond to this minimum number of people include the following:
- ·Those who personally execute marketing works by dealing with users directly
- ·Those who execute personal information administration works including personnel responsible and in charge of management of personal information
- ·Those for whom handing of personal information is unavoidable under other tasks assigned to them
- 2)
Procedures necessary for accessing and managing personal information have been established. Affiliated staff members are required to familiarize and comply with them. Moreover, regularly scheduled in-house education and external consignment education are executed on the acquisition of new security technologies and obligation for the protection of personal information for the staff members who handle personal information.
- ①
"Lab Companion" is designating the personnel responsible for protection of personal information as follows for processing of discontentment and relief of damages of users in relation to processing of personal information by taking overall responsibilities for the relevant works
Personnel responsible for protection of personal information (CPO, DPO) Department for reception and processing of request for viewing of personal information · Name: Kim, Gi Seong
· Tel. No.: 042-933-4296
· E-mail : mall@jeiotech.com
※ You will be connected to the department in charge of personal information protection
· Department: Strategic Business
· Personnel in charge: Park, Seong Min
· Contact No.: 042-933-4296(556),FAX) 042-936-4293
- ②
Users can make inquiries on protection of personal information, processing of discontentment and relief of damages that occurred while using the services of "Lab Companion" to the personnel responsible for and department in charge of the protection of personal information. "Lab Companion" shall respond to and process the inquiries of the users without delay.
- ①
Users can inquire about relief for and consultation on infringement of personal information to the following institutions. However, following are institutions separate from "Lab Companion." If you are not satisfied with the results of in-house processing of discontentment and relief for damages associated with personnel information by "Lab Companion," or if you need more detailed assistance, please forward your inquiries to the following institutions.
KISA · Works under jurisdiction: Reporting and application of consultation for the infringement of personal information
· Website : privacy.kisa.or.kr
· Tel. No.: (without area code) 118Cyber Crime Investigation, Supreme Prosecutors' Office · 홈페이지 : cybercid@spo.go.kr
· Tel. No : 02-3480-3571Cyber Terror Response Center, National Police Agency · Website : cyberbureau.police.go.kr
· Tel. No.: (without area code) 182
· Consultation on civil petition: 02-3150-2659
- ①
"Lab Companion" may modify the policy on processing personal information of the company at any time for various reasons including improvement of procedures for the processing of personal information of users, reflect the changes in the services provided by "Lab Companion" or to comply with relevant laws.
- ②
This policy on processing personal information will be effectuated from June 9th, 2025. The previous policy on processing personal information can be confirmed below.
- - Applied over the period of 2012. 09. 01 ~ 2016. 02. 15 [Confirm]
- It is hereby notified that this "policy of processing personal information of Lab Companion" does not apply to the action of collecting personal information by websites linked in "Lab Companion."